Woaimeng.xyz aims to provide customers with quality and reliable products, and post-purchase return and exchange services will be handled in accordance with the following procedures.

1. Conditions for Returns

Products can be returned under the following conditions:

• The product must be in the same condition as purchased, unused, with original packaging and tags.
• In the event of damage to the ordered product or incorrect delivery.
• When requesting a return, the customer must provide complete information such as the order receipt, warranty, and photos to prove the product is defective.

2. Return period

If you would like to make a return, please notify our customer service team within 3 days of receiving the item. Please note that refunds cannot be made after this period.

3. Reason for return

A return request can be for the following reasons:

• Product damage or manufacturing error: If the product arrives damaged, please notify us with photos or other proof.
• Wrong Product Delivered: Customer has the right to return within 14 days from the date of delivery if the product does not match the customer's order.

4. Payment at the time of return

• Defective or Faulty Products: If a product arrives faulty or faulty, our site will bear all costs associated with the return.
• Return at Customer's request: Even if the product arrives undamaged and correct, even if the customer requests a return, the cost of the return will be borne by the customer.

5. Return process

Follow these steps to make a return:

Step 1: Contact the customer service team and get a return authorization.

Step 2: Return the product in its original packaging.

Step 3: Once the return is confirmed, the return payment will be processed.

6. Refunds

Refunds will be made to the original payment method of purchase upon receipt of eligible return products. Refunds will be processed within 3-5 business days.

 ---

Woaimeng.xyz will regularly update and improve this Returns Policy to improve user experience