Support Policy
Woaimeng.xyz aims to provide effective and reliable support services by placing customer satisfaction at the top of e-commerce services. We provide customer inquiries, feedback and problem solving services in accordance with the following procedures.
1. Service Response Time
Our customer support team will provide services during the following times.
- Working hours: Monday-Friday, 09:00 - 18:00.
- Response time: Questions and requests received via email and chat are generally answered within 24 hours. Requests received on non-working days will be processed within the next working day.
2. Customer feedback
We focus on regular updates and improvements to our services to improve customer satisfaction. Feedback will be received through the following channels:
- Email address: info@hyalbar.mn
- Phone: +976 7676 8848
- Help request service on the website
- You can also contact us via FB chat @hyalbar.bolloo.
3. Services provided within the framework of assistance
Our customer service team provides the following support services:
- Order and delivery questions: Order confirmation, delivery schedule, time and tracking.
- Product Information: Details such as product description, price, available sizes, colors, etc.
- Returns, Exchanges and Payment Issues: Information on order payment issues and return and exchange policies.
4. User Obligations
Users are responsible for providing accurate and specific information when communicating with our service team. This will provide an opportunity to solve the problem quickly and effectively.
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This Support Policy will be constantly improved and updated based on user experience and feedback.
MFU
Mongolian Luxury Trends
